Fault & Load Management

Sapient

Kelvatek’s cloud-based service provides real-time, actionable insights that enable pre-fault diagnostics, fault location and asset health monitoring.

Optimising LV network performance and visibility

Sapient is Kelvatek’s comprehensive suite of services that provides Network Operators with round-the-clock support and unparalleled visibility of their LV networks.

Drawing on our 20-year leadership in fault management combined with our experience in load management, cable health and advanced data analytics, Sapient helps operators optimise network performance, manage customer demand and harness data-driven insights to drive significant business value.

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Sapient encompasses

  • Smart devices - collecting 24/7 fault and load information on thousands of LV circuits around the UK and transmitting this data back to our operations centre for analysis.

  • 24/7/365 technical support - with over a century of collective experience, our engineering support team analyse data from devices in the field to deliver equipment installation support, reporting, cable route entry and tailored ‘go-locate’ fault notifications to customers.

  • Unrivalled historical datasets - representing over 20 million hours of LV circuit load profiling information and 10 million instances of fault activity on LV networks captured by 25,000+ smart devices deployed in the field.

  • Advanced analytics capability - harnessing Artificial Intelligence (AI) and Machine Learning (ML) algorithms, we pinpoint fault behaviours in large datasets of power flow information captured from smart devices on the network.

  • Data science team - with over 50 years of collective experience, our team of engineers, physicists and software specialists unlock deep insights from network data.

  • Best-in-class hosted platform - with enterprise-grade servers, storage and security to safeguard customers’ data.

  • Multi-channel training and support capability - delivered in-person and remotely to maximise device utilisation and support best practice for successful results.

  • Reporting and visibility for operators - dashboards providing key metrics and information on device activity, fault/load information, network health and trends over time.

  • Compatibility with Network Management Systems - allowing notifications from Sapient to be seamlessly integrated into dispatch and mapping systems.

Benefits

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Realise greater value from your equipment fleet

Achieving typical savings worth £1.70 per customer per annum.

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Keep customers on supply and improve quality of service

In 2020 alone, we helped over 225,000 households avoid power cuts.

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Maximise the health of LV network assets

Reducing stress on cables and joints in normal and fault operating conditions.

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Manage faults before they go permanent

Contributing to a 338,000 hour reduction in the time customers are off supply.

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Greater network visibility

Detect evolving power flow trends, LCT presence and other network behaviours to identify developing problems.

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Support goals for sustainability

Provide visibility of LV asset health, load and losses, enabling Network Operators to plan cost effectively for Net Zero.

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Exceed regulatory obligations

Assist Network Operators in exceeding their IIS targets by leveraging our pre and post-fault technologies.

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Help staff work safely & efficiently

Information provided helps operators follow best practice on fault location and reduces excavation.

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What do our customers say?

We recently surveyed users of Sapient, with 100% of respondents agreeing that Sapient helps them do their job more efficiently.

View the full survey results here

Supporting Network Operators

We’ve been working in collaboration with Network Operators across the UK & Ireland for over two decades to support their strategic goals and help them pivot successfully to a low carbon future.

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Experience in action

Sapient’s Go-Locate notifications have shown to be a strong predictor of a permanent fault occurring within a financial year.

Kelvatek’s Go-Locate notifications were found to predict permanent outages requiring repair in 87% of cases. These fault cases, with enough fault information to create a Go-Locate to be sent to a customer, have been shown to result in a permanent fault within a year, half of which occurred within 78 days.

Finding faults before they go permanent has the potential to save customer disruption and reduce the quantity, duration, and IIS impact of Low Voltage (LV) fuse and underground (UG) faults, however, there are concerns that not all defects identified via Go-Locate notifications will develop within a regulatory year into faults requiring a repair, therefore potentially bringing costs forward. This analysis proves that following a Go-Locate and enacting a planned repair will likely save an unplanned outage (permanent fault), multiple repeated short interruptions and at the very least reduce the duration of LV repair work.

Read the full case study

Expert insights, underpinned by artificial intelligence

In a digital world that’s increasingly reliant on automation, human expertise, experience and oversight play a fundamental role in the accuracy of Sapient and the benefits it delivers to energy Network Operators.

Kelvatek’s engineering network support team continually oversee the data that’s being transmitted from smart devices in the field to our operations centre. Complementing Sapient's powerful data analytics capability, they’re exceptionally skilled in recognising and validating patterns of information that may signal imminent pre-fault activity or other areas of concern to a network operator.

Drawing on many decades of collective experience, they are able to make decisive judgements about a problem developing on the network – and the best course of action to resolve it.

Our engineers will contact operational and field staff, communicating the location and nature of the issue, enabling the operator to allocate staff and resources to take remediated action… sometimes before a fault has even occurred.

Driving your performance

We’re enabling clients to achieve more with their networks, today and tomorrow. As your trusted partner we’ll help support operational best practice, realise greater value from your equipment fleet and deliver tangible cost savings.

Discover how we can help to drive your performance

Interested in finding out more about Sapient?

To find out more information about Sapient and how it can optimise the performance of your networks, please complete this form or call us on 028 9262 6989 (UK).